Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Tech
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Case Study: Northern Ireland Water Implement a Chatbot
This case study investigates how Northern Ireland Water built a chatbot and digi..
.. Read more...
OPW in Ireland Implements 8×8 XCaaS
8×8 has announced that the Office of Public Works (OPW) in Ireland has impl..
.. Read more...
IPI Implements AI Chatbot for Northern Ireland Water
IPI has announced that it has implemented an AI-powered chatbot for NI Water, a ..
.. Read more...
Uniphore and Workair Partner to Bring Enterprise AI to Ireland
Uniphore has announced a strategic partnership with Workair, the largest cloud c..
.. Read more...
Nine Out of Ten Contact Centre Professionals Set to Leave Jobs
The overwhelming majority (91%) of contact centre professionals polled in a new ..
.. Read more...
Global Artificial Intelligence Centre of Excellence Established in Ireland
Genesys has announced that it is creating 200 new technology jobs in Ireland ove..
.. Read more...
Northern Ireland’s Contact Centre Workers Celebrated
The stars of the Northern Ireland contact centre industry were celebrated at the..
.. Read more...
Will AI Take Away Jobs? Let’s Hope So
The demographic shift towards an older global population will make it harder eac..
.. Read more...
How to Augment Contact Centre RPA Without Threatening Jobs
Noble Systems share some best practices for implementing robotic process automat..
.. Read more...
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
eBook: Five Trendsetters in CX Innovation
eBook: Customer Success Stories 2024
Upcoming Events
Chatbot Summit Berlin
Tue 19 Mar 2024
European Contact Centre and Customer Service Exchange 2024
Tue 19 Mar 2024
Latest Insights
A Quick Reference Guide to Measuring CX
Proactive Outreach Is Key to Customer Loyalty and Confidence
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?