Translate
Home
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Technology
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
☰
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
What Is Continuous Business Performance Improvement?
Businesses around the world understand and prioritize the need to continuously drive business performance improvement an..
Read more...
Recorded Webinar: Building A Culture Of Continuous Improvement
The contact centre often has to deal with issues that are caused by the rest of the business. Problems don’t get fixed..
Read more...
How Innovation Can Improve Contact Strategies and Drive Continuous Improvement
How can contact centre teams move with the times and improve contact strategies to push their results to the next level?..
Read more...
Continuous Improvement as a Model for WFM Success
Writing for injixo Todd Gladden explores continuous improvement as a model for WFM success. When it comes to any type of..
Read more...
Half of Call Centres Have a System of Continuous Improvement in Place
We investigate a positive piece of research from our latest benchmarking survey, which investigates how contact centres ..
Read more...
Swisscom Quadruples Customer Interactions in Just Six Months
Swisscom’s customer satisfaction, efficiency and transactional Net Promoter Score have improved on the messaging chann..
Read more...
How to Reduce Your Absence and Attrition Rates by 5% in 12 Months
Contact centre agents have the most monitored, scrutinized and analysed role that exists. Poor mental health is one of t..
Read more...
How one call centre keeps staff motivated during the summer months
With 300 staff handling upwards of 50,000 calls per week, keeping everyone motivated during the holiday months is vital...
Read more...
RingCental Offers Three Months of Its Cloud-Based Phone System for Free
Anand Eswaran updates us on RingCentral’s new initiative to offer RingCentral Office, their Cloud-Based Business P..
Read more...
Continuous Testing Saves Time, Money, and Reputation
Software defects will occur, it’s just a fact of life. The key is to find and fix them as early in the development pro..
Read more...
Two Months That Changed the Customer Experience Landscape Forever
Tim Pickard of Sabio discusses how the COVID-19 outbreak has made a lasting impact on the customer experience industry. ..
Read more...
Editor's Pick
21 Tips to Make Your Customers Feel Truly Valued
Top 10 Use Cases for Speech Analytics
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
Latest Resources
White Paper: How to Empower Your Agents and Elevate Customer Experience
Guide: Work From Home vs Return To Office
Upcoming Events
Advancing CX With GenAI-Powered Innovation – Webinar
Tue 02 Apr 2024
Introducing EnghouseAI – Practical AI for Smarter CX – Webinar
Thu 04 Apr 2024
Latest Insights
How Did Remote Work Revitalize Collaborative CX?
5 Signs You Need a VoiceBot
Featured Articles
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
The Key Elements of a CX Lifecycle and Ways to Improve It
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?