Insight Data Analyst
We are seeking an experienced Insight Data Analyst. You will provide effective management and ad-hoc data reports of service, growth and customer satisfaction. Whilst analysing business critical information across the operation. This is a great opportunity to join a reputable multi-site organisation.
About the Role:
Analysing key Data - creating operational insight for senior management.
Deliver Insight analysis whist supporting several other areas of the business.
Create detailed insightful reports looking for ways in which to improve company efficiency
Analyse business activity across both the day and the week
Ensure that the exception process is adhered to
Daily reports using data from Internal Workforce management systems
Conduct regular audits of all appropriate systems
Required Skills and Experience:
Advance Excel and VBA
Previous knowledge of a BIS and or QlikView
Strong analytical experience essential
Strong communication skills and ability to build relationships internally
We endeavor to respond to all applications within a week, depending on the constraints of, and response to, the role. However, if you feel you’ve been waiting too long, please do get in touch and we’ll always do our best to give you feedback on your application.
Cactus Search is a niche UK specialist Call and Contact Centre recruitment business covering all Management disciplines including Sales, Telesales, Collections, Customer Service, Forecasting and Planning, Workforce Management, Process Improvement, Contact Centre Change, Project Management and Business Development. If you are seeking a career move and would like confidential discussions around industry opportunities do get in touch with one of our specialist team.