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Objectives (OKR) for A Support Manager In A Call Center I was wondering what objective/OKR should a support manager in c..

The overwhelming majority (91%) of contact centre professionals polled in a new survey commissioned by Enghouse Interact..

Richard Kenny of Poly shares his contact centre predictions as we move through 2020 and beyond. The death of the contact..

Noble Systems share some best practices for implementing robotic process automation (RPA) to better support contact cent..

Here are eight ways to help improve agent performance while also helping to develop morale and contact centre culture. 1..

Tricia Morris at 8×8 explains why you should view contact centre challenges as opportunities. Contact centres have ..

Reality TV show “The Call Centre” has given viewers a rare glimpse into what really goes on behind their cold calls,..