Client Services Manager



Recruiter: CCA Recruitment Group
Location: Greater Manchester
Salary/Rate: £30,000 - £35,000
Job Reference: CCH6462AC

Client Services Manager

Salary Information:
£30,000 - £35,000

CCA Recruitment are supporting an outsourcing business in the search for a
Client Services Manager. You will develop accounts by building and maintaining client relationships on both a face to face basis and from their Rochdale office.

Key responsibilities:

• Attend regular client meetings to agree SLAs, report on performance and discuss any service improvements to be made.
• Oversee the introduction and implementation of new contracts to the business.
• Communicate effectively between the clients and the contact centre to ensure complete transparency with expectations vs capability.
• Management of third party collections partnerships.
• Ensure activity remains compliant at all times.

Required Experience:

• 3 years of management minimum
• A previous role as a Client Services Manager would be useful
• Local authority knowledge would be advantageous
• Must have full UK drivers’ License and own vehicle

The ideal candidate will have experience managing teams within a contact centre and will be well versed in compliance and customer service functions. They will be well-presented and comfortable communicating with key stakeholders both face-to-face and over the phone.
They should have strong networking skills, be proactive when it comes to process improvement and have a strategic mindset.

Project management experience would be ideal.

If this sounds like your experience and you’d be interested in this Client Services Manager position then please apply.

Contact details:
0161 457 0183


Posted on 02/12/2016

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