Customer Services Administrator


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Recruiter: CCA Recruitment Group
Location: Leigh
Salary/Rate: £16,950
Job Reference: CCH6476LC
Description:

Customer Services Administrator

Location
Leigh

Salary Information:
£16,950

CCA Recruitment are pleased to be supporting one of our long-time clients - an award-winning finance company with multiple offices around the UK. Due to constant and continued success over 2016 they are looking to recruit a customer services administrator/ sales support adviser to work from their office in Leigh.
You will support the sales function of the businesses liaising with underwriters amongst other teams regularly to ensure vehicle finance loans are processed according to FCA standards.
Key responsibilities:
• Communicate with customers in a consultative and solution-driven manner to ensure the correct and fair customer outcome is always achieved.
• Ensure all communications are of FCA standard and account for the individual wants and needs of each customer.
• Strive to continually develop and improve on a daily basis always putting the customer at the forefront of your priorities.
• Embrace changes and improvements whilst encouraging best practice throughout your team and the entire company.
• Work collaboratively as part of project groups to work through issues at a customer and business level.
• Clearly document and record the solutions and decisions made.
• Support at all times the vision and ethics of the company, working to its missions, objectives.


Key attributes required:
• Be customer-driven and understanding of the circumstances of each individual.
• Be self-critical and able to work alongside your line manager to catapult your development.
• Well organised with a keen eye for detail.
• Strong communication skills, allowing confident handling of difficult conversations.


Experience desired:
• Multi-channel customer communication to include both emails and over the phone.
• Service-focussed position ideally in a regulated environment.
• Be empathetic toward each customer you come in to contact with and as such be able to build great rapport.
• Be proactive and self-motivated

Interviews are being held immediately so please apply today for consideration.

Contact details:
Lucy – 0161 457 0181/ lucy@ccarecruitment.com

 

Posted on 22/12/2016

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