Contact Centre Manager


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Recruiter: Douglas Jackson
Location: Derby
Salary/Rate: £0 - 60k per year + Benefits
Job Reference: DJJM1122
Description:

Job Ref: DJJM1122

Job Title: Contact Centre Manager

Job Location: Midlands

Salary – Up to £60,000+ bens

 

Reporting to the Customer Service Director, this role is within a highly regarded organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in the service delivery across the business. 

Some of the responsibilities will include:

To ensure first-class customer experience in all interactions

Performance management of both team managers and team members, including driving a coaching culture and planning training programmesDriving engagement and loyalty of employees, through development of reward schemes and recognition

To consistently review people and process to deliver operational efficiencies and customer excellence

Provide lead on contact centre change programmes

Develop and maintain effective working relationships will all internal / external stakeholders

 

The ideal candidate will have a passion for coaching and developing staff through cultural change, have a very hands on attitude, understand customer needs and be able to evidence first-hand experience of developing & delivering customer engagement programmes.  Individuals with excellent communication skills, who can cite significant experience of managing people, change and making commercial decisions, in conjunction with multiple stakeholder groups, may have an advantage. 

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. 

Follow us on Twitter @callcentrejobs1 

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact. 

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. 

Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

 

Posted on 07/09/2017

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