Contact Centre Manager (12 Month Fixed Term)


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Recruiter: Douglas Jackson
Location: Bristol
Salary/Rate: £0 - 40k per year + benefits
Job Reference: DJJM1124
Description:

Job Ref: DJJM1124

Job Title: Contact Centre Manager (12 Month Fixed Term)

Job Location: South West

Salary – Up to £40,000+ bens per annum

 

Reporting to the Customer Service Director, this role is within a highly successful organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in providing exemplary service. 

Some of the responsibilities will include:

To ensure a first-class customer experience in all interactions

To consistently review people and process to deliver operational efficiencies and customer excellence

Agree service delivery plans and monitor service output

Develop and maintain effective working relationships will all internal / external stakeholders

Performance management of both team managers and team members, including driving a coaching culture

If you are interested in applying for this position, you will need to have a proven track record leading teams who manage and deliver service based activity. 

To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail. 

Follow us on Twitter @callcentrejobs1 

Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact. 

Douglas Jackson are working as an Employment Agency in respect of this vacancy.

All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship. 

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Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.

Posted on 08/09/2017

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