Contact Centre Manager (12 Month Fixed Term)
Job Ref: DJJM1124
Job Title: Contact Centre Manager (12 Month Fixed Term)
Job Location: South West
Salary – Up to £40,000+ bens per annum
Reporting to the Customer Service Director, this role is within a highly successful organisation operating within an evolving and competitive market sector. The post-holder will play a pivotal role in providing exemplary service.
Some of the responsibilities will include:
To ensure a first-class customer experience in all interactions
To consistently review people and process to deliver operational efficiencies and customer excellence
Agree service delivery plans and monitor service output
Develop and maintain effective working relationships will all internal / external stakeholdersPerformance management of both team managers and team members, including driving a coaching culture
If you are interested in applying for this position, you will need to have a proven track record leading teams who manage and deliver service based activity.
To apply for this position please forward a copy of your CV to us. We will acknowledge receipt of your CV and if we are able to progress your application then a consultant will be back in touch with you to discuss your application and interest in more detail.
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Douglas Jackson are a specialist recruitment consultancy and executive search company, working specifically within the Executive and Skilled Customer Contact market place: We place individuals who effectively improve your Customer Service, who design, lead, plan, transform, or, deliver your Customer Strategy, Customer Experience, Customer Insight, or Customer Contact.
Douglas Jackson are working as an Employment Agency in respect of this vacancy.
All applicants must be eligible to live and work in the UK and or territory/location specified. We will not be able to enter into any discussions or offer any assistance regarding sponsorship.
Customer Contact Recruitment, Customer Strategy Recruitment, Customer Experience Recruitment, Chief Customer Officer Recruitment, Customer Excellence, Customer Contact Executive Search, Customer Service Executive Search, Customer Experience Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.
Executive Search. Call Centre Recruitment, Contact Centre Recruitment, Customer Experience Recruitment, Resource Planning Recruitment, Customer Services Recruitment, Customer Insight Recruitment, Customer Analytics Recruitment.