Head of Social Media - Contact Centre



Recruiter: Cactus Search
Location: North East
Salary/Rate: up to 65k + pens + bens + bonus
Job Reference: 804100318

An amazing opportunity for an innovative social media guru with substantial contact centre experience to join a global company. 

This role will see you enhance current social media strategies, then move on to liaise with senior stakeholders to implement new social media platforms. This is a high growth area for the company, with over 350,000 customers using social media as their way to contact them. 


About the Organisation:

A global brand, instantly recognisable. 

They offer significant career progression, as well as a great benefits package including pension and flex bens. 


Main Responsibilities: 

• Driving the strategic agenda for social media within a 2000 + seat contact centre
• Innovating and leading operational change for all social media platforms
• Growing social media useage across all age brackets from 16 to 96 +
• Telling the social media story to senior stakeholders and getting their buy in 
• Working to an incredibly fast pace – the tech is this arena is constantly changing


Required Skills and Experience: 

• You must have experience of implementing social media in to a contact centre environment
• You must be innovative and be an absolute champion of social media
• An FS background would be awesome, but by all means not essential
• Twitter, Facebook, Facebook Messenger are all current tech


For further information please call Lauren on 01905 330792


We endeavour to respond to all applications within a week, depending on the constraints of, and response to, the role. However, if you feel you've been waiting too long, please do get in touch and we'll always do our best to give you feedback on your application. 

Cactus Search is a niche UK specialist Call and Contact Centre recruitment business covering all Management disciplines including Sales, Telesales, Collections, Customer Service, Forecasting and Planning, Workforce Management, Process Improvement, Contact Centre Change, Project Management and Business Development. If you are seeking a career move and would like confidential discussions around industry opportunities do get in touch with one of our specialist team.

Posted on 11/09/2017

Apply Now