Knowledge Management: The Missing Ingredient in Digital Transformation of Customer Experience – Webinar


eGain event banner Knowledge Management

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Filed under - Archived Content,

Jan 26, 2022 02:00 PM in Eastern Time (US and Canada)

Join eGain to learn more about the what, why, and how of knowledge hubs for digital transformation of customer engagement.

Digital transformation efforts have failed in many customer service organizations as they focused on installing the pipes (channels) but not what flows through the pipes (knowledge—answers/advice/content).

The root-cause? Inside-out knowledge design, high user effort, inconsistent content silos, fragmented context, and lack of insights.

The solution? Knowledge hubs that deliver enthusiastic user adoption by leveraging modular architecture, AI, analytics and user-centric design on an open, secure platform.

Your Host: Sam Hahn, VP of Technology at eGain.

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Published On: 7th Dec 2021 - Last modified: 4th Feb 2022
Read more about - Archived Content,


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