Knowledge Powered Solutions


Knowledge Powered Solutions (KPS) specialise in providing Knowledge Management (KM) solutions for Call Centres, Service Desks and Shared Service Environments.

www.kpsol.com

Contact Name: Sue Waller

Tel No: +44 (0)1928 597811

Contact Email: info@kpsol.com

Profile:

Knowledge Powered Solutions (KPS) specialise in providing Knowledge Management (KM) solutions for Call Centres, Service Desks and Shared Service Environments. The KPS product provides Customer Service staff, internal / external customers and citizen’s access to vital knowledge quickly and easily through a simple to use natural language interface.  Public and private sector organisations around the world use the KPS product to deliver productivity gains whilst also enabling an enhanced customer service experience for both agent and customer alike.

Meeting high levels of customer expectations is critical in gaining new customers and retaining existing ones. An effective Knowledge Management System will ensure that agents are empowered with the right information to provide consistent and personalised responses to each customer. KPS’s Knowledge Management Solution provides a single view of multiple knowledge sources including templated responses for different channels, including social media.

Whether the answer is held on a website, an intranet or a pdf document on a fileshare, KPS’s powerful context based search will not only find the right document but will highlight the area of the document where the answer can be found.

KPS’s Knowledge Management Solution provides agents with the right tools and the right information to provide the high level of service customers expect today.

Social Media:

Twitter Handle: @kpsol
LinkedIn Company Page: https://www.linkedin.com/company/knowledge-powered-solutions-ltd
Google+ : https://plus.google.com/+Kpsol

Address: Unit 6 Whitworth Court, Manor Farm Road, Runcorn, Cheshire, WA7 1WA

Weblink: www.kpsol.com

Categories:

  • Call Centre Software
  • Contact Centre Solutions
  • Knowledge Management

 
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