Translate
Home
Menu
Articles
Hints and Tips
Customer Experience
Employee Engagement
Service Strategy
Management
Skills
Life
Planning
Quality
Technology
Tech
Insights
AI
Analytics
Contact Centre Software
CCaaS
Headsets
Knowledge Management
WFM
Quality
Voice of Customer
Video
Video
Recorded Webinars
Resources
Reports
Research
Hints & tips
Directory
Webinars
Recorded Webinars
Definitions
Newsletter
Webinars
Webinars
Recorded Webinars
Events
Tools
Erlang Calculator
Forecasting
Multi-Channel Calculator
Cheat Sheets
Dashboard Template
Schedule Adherence
Call Monitoring Form
Jargon
Erlang
Erlang Calculator
Erlang Calculation
Erlang Formula
Excel Calculator
Online Calculator
What is an Erlang?
Insights
Industry Insights
Latest News
Events
Case Studies
Videos
Webinars
Forum
LinkedIn Community
WFM
Planning
Forecasting
Scheduling
IntraDay
Erlang
Directory
News
Events
Events
Webinars
Recorded Webinars
Advertise
Advertise
Media Pack
About Us
Try one of these Pages
Something has gone wrong and the page you're looking for may have moved.
Try searching the database
Related articles
Would like some Ideas on Opening Questions for Outbound Calling?
We were asked… “I have started to work as a call center trainer and ..
.. Read more...
What Do Your Calls Look Like?
Angela Williams at Five9 explores how to safeguard your phone number reputation...
.. Read more...
How to Pick the Right CCaaS Vendor
Contact Centre as a Service (CCaaS) platforms deliver new customer service capab..
.. Read more...
How to Pick the Best Contact Centre Outsourcing Provider
Every customer interaction matters, and in the ever-growing digital world we liv..
.. Read more...
Demystifying Diallers: What They Are and How They Operate
The dialler is one of the most important pieces of infrastructure in any call ce..
.. Read more...
How to Coach Agents for Attitude
Here are some tips to help correct an agent’s attitude, without showing th..
.. Read more...
Experts Reveal the One Aspect of Call Centre Regulations They Would Improve
CallMiner share insights from a range of industry experts on the to topic of how..
.. Read more...
How to Use the GROW Model to Coach Your Agents
EvaluAgent’s Chris Mounce explains how to coach your agents using the GROW..
.. Read more...
Should You Let Agents Self-Score?
Dick Bourke of Scorebuddy talks through why agents should self-score, and the be..
.. Read more...
Top 10 Ways to Show Agents They’re Appreciated
It’s important to recognise the hard work your agents put in. Here are ten..
.. Read more...
Majority of Contact Centre Agents Feel Let Down by Lack of Information
UK contact centre agents say access to customer history across all channels is t..
.. Read more...
Editor's Pick
How to Improve Forecast Accuracy
5 Things Creative Leaders Do Differently
16 Ways to Reduce AHT – Without Damaging the Customer Experience
Call Volumes Up? Here’s What You Can Do About It
Latest Resources
Report: The Top 5 Metrics Shaping Bank and Credit Union Performance
eBook: Five Trendsetters in CX Innovation
Upcoming Events
Chatbot Summit Berlin
Tue 19 Mar 2024
European Contact Centre and Customer Service Exchange 2024
Tue 19 Mar 2024
Latest Insights
A Quick Reference Guide to Measuring CX
Proactive Outreach Is Key to Customer Loyalty and Confidence
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?