About the Event
Wed, Nov 13, 2019 7:00 PM – 8:00 PM GMT
Regardless of the industry, the marketplace is competitive. To gain an advantage, organizations have become hyper focused on the customer experience. Unfortunately, many organizations are still struggling with how to capture and use customer sentiment to recognize employees and improve processes on a transactional basis. For those who have figured it out, many are still challenged on how to make it actionable. Imagine the benefits to your organization if you could reward agents based on an ever-increasing Customer Effort Score.
Join us for this free webinar on Wednesday, November 13, at 2:00 PM EDT as Brett Brosseau, VP of Noble Gaming Solutions, and Bob Kobek, RRP, President of CustomerCount and subject matter expert on voice of the customer feedback management, outline strategies that Leverage the Voice of the Customer with Gamification, to elevate the CX and increase organizational ROI in the process. These two experts are contact center professionals who bring real-world solutions to real-world issues.
In this webinar, you will learn about:
- Voice of the Customer – What it is and why it matters
- Direct optics impacting both your customer’s experience and your employee’s engagement
- Using customer sentiment KPIs for agent training and rewards
- Organizations leveraging VoC software with Gamification software
- Business outcomes and successes related to linking VoC and Gamification