GeoFluent helps contact centres deliver multilingual support across channels using their existing communications platforms and agents.
Contact Name: Tom Tseki
Tel No: +1 978-964-1777
Contact Email: GeoFluentSales@lionbridge.com
GeoFluent helps contact centres deliver multilingual support across channels using their existing communications platforms and agents. And because customers expect service in their native language, GeoFluent clients can improve CX, reduce customer effort and deflect inbound calls.
The three components, delivered as an integrated solution or utilized separately, include:
GeoFluent Real-Time Translation For Digital Channels provides award-winning, real-time translation capabilities. It is delivered as a SaaS-based solution that plugs into customers’ existing contact center platforms, including Jive, LivePerson, LogMeIn, Microsoft, Moxie, Salesforce, ServiceNow, and Zendesk. This extends customers’ investments and requires no change to how they or their customers already use them. Each GeoFluent Real-Time Translation For Digital Channels instance is customized for clients’ specific needs. This includes the application of industry- and channel-specific language models, the inclusion of the best underlying neural, statistical and/or rules-based machine translation engine(s) for their use case, and a linguistic dictionary for their unique company and product brand terms. This patented customization ensures the best real-time translation quality regardless of the source and target languages.
GeoFluent Voice provides on-demand telephone support for over 350 languages available 24x7x365. Given the prevalence of voice communications in contact centres, Lionbridge is changing the traditional over-the-phone interpretation experience to make voice interactions faster, more efficient, use less client staff time, all while reducing effort.
GeoFluent Translate provides clients a self-service and secure way to quickly translate virtually any file or document type.
Address: Enterprise Centre, Coventry University Technology Park, Puma Way, Coventry CV1 2TT
- Call Centre Software
- Cloud Solutions
- Multilingual Customer Support