COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

Look for common customer problems

Analyse complaint data from your customers to see if there are any common patterns.

One of the most important factors in complaint handling is to demonstrate that the company has acknowledged the complaint so that (where possible) this is 1) resolved 2) not repeated with other customers.

Use advisors for proactive data collection too, in order to diagnose problems. This will help you to quantify the scale of problems as well as get to root cause faster.

Published On: 28th Feb 2012 - Last modified: 17th Jul 2017
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