COVID-19 UPDATE. Essential Reading - How to Prepare the Contact Centre for Coronavirus - Setting up a Contact Centre from Scratch - How to Deal with Increased Contact Volumes or our Coronavirus articles. You also may find it useful to find suppliers of Cloud Contact Centre Solutions, Homeworking or Headsets.

Look on social media for clues about your customer service

Social media can help you know what your customers think about your service.  Some of the observations can be quite trivial, but may reveal things that are easy to change.

Quite a simple way of doing this is to go to the following website: and you get a search box you can type in “your company name” followed by “customer service” and see what comes up.

Published On: 23rd Jul 2012 - Last modified: 17th Jul 2017
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