Looking to 2023: Bigger QA, Better Service, Brighter Agents – Webinar Filed under - Archived Content, Scorebuddy Date: November 3, 2022, at 4:00 PM GMT Location: Virtual Register Now Quality assurance is evolving. QA is no longer a performance tool alone—it’s an essential feature of best business practices. With this in mind, it’s important to understand how QA processes can be implemented within your organization to improve the overall experience for both agents and customers. During this webinar, we will focus on three key discussion points: QA: A Tool for Business, Not Just Performance AnalysisCustomer Service as a Value Center, Not a Cost CenterEngaging and Motivating Agents: A Work from Home Update Register Now Author: Robyn Coppell Published On: 12th Oct 2022 - Last modified: 3rd Nov 2022 Read more about - Archived Content, Scorebuddy Related Reports eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This eBook: Gap Analysis for Individual Training in the Call Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter