Make it easier for agents to book holidays

Make booking holidays as easy as possible for your staff.  It is a great motivator.

One contact centre I visited had a policy that, providing you gave three months’ notice, they would guarantee a holiday.

Another contact centre had holiday buddies, where two members of staff had to agree between themselves that there would always be one of them available.

Published On: 8th Apr 2013 - Last modified: 24th May 2017
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