Make use of regional accents


It’s possible to route calls to a person who is more connected with a particular region.  For example, you could route calls from the 091 STD code to an agent who is a Geordie (even if they are now working in Cardiff).

Published On: 3rd Jan 2012 - Last modified: 17th Jul 2017
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1 Comment
  1. A recent article from Manchester Evening Standard said “Manchester Airport call centre staff trained to sound Mancunian” http://menmedia.co.uk/manchestereveningnews/news/s/1468962_hiya-kid-manchester-airport-call-centre-staff-trained-to-sound-mancunian

    rboynton 3 Jan at 4:38 pm
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