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Kathy Brigham of Voci Technologies discusses how speech recognition technologies can clear up communications. One of the..
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Our panel of experts discuss the value of collecting customer feedback, while sharing how to best use key customer insig..
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We explore the differences between word spotting, phonetic search and speech recognition. Functionality A customer defin..
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Greg Spurrier of Voci Technologies shares two key questions for you to consider if you’re looking at speech analytics ..
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Every customer communication with your organisation produces data. Over the course of an hour, day, week, month or year,..
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Diabolocom discuss how you can optimize contact centre calls, before sharing their thoughts on the future of the voice c..
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We define customer journey analytics and examine how it can be such a powerful tool in terms of improving customer exper..
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The transition from traditional call-based centres to diverse, omnichannel contact centres is here to stay. Omnichannel ..
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We define speech recognition software, before our panel of experts discuss how it is being used in contact centres. What..
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Contact centres have given a big thumbs-down to speech recognition, according to an IVR survey carried out by Call Centr..
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Consumers are increasingly used to speech recognition technologies when shopping online, searching for information, or s..
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Rahul Shankar of Voci Technologies discusses audio quality, word error rate and how to get the best from your speech rec..
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Tom Goodmanson, president and CEO at Calabrio, explores maximizing the goldmine of insights from a brand’s first t..
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