Sep 23, 2021 01:00 PM in Eastern Time (US and Canada)
Automated speech recognition (ASR) technology has become more affordable, powerful, and reliable in recent years allowing Contact Centres to unlock insights that produce outcomes like increased customer satisfaction and revenue.
The challenge, though, is maximizing the investment into those solutions and services. Enter, the importance of audio quality.
Accessing call audio can be tricky, and how you do so is tied to your method for call capture. Degraded audio means degraded insights.
Join this webinar to learn:
- What ideal audio is
- Processes to avoid that usually damage audio
- Options for enhancing call audio quality
- Getting through the main roadblocks to deploy ASR in the Contact Centre
Join this webinar to learn ways to maximize your ASR solution and unlocking valuable insights. Seats are limited – register today!