(Measure up!) Benchmarks for Customer Support Organizations – Europe Webinar


About the Event

THE DATE: Wednesday, August 22nd @ 10AM GMT

Do you know the benchmark standards for optimal customer support?

With data collected from 45,000 Zendesk customers in over 140 countries, we’ve identified the benchmarks for delivering best-in-class customer support, and how omnichannel customers consistently beat the industry standards.

Join Ryan Nichols, Zendesk’s GM of Omnichannel and Claire Peracchio, Zendesk’s Manager of Competitive and Market Intelligence as they detail the findings & insights from our latest benchmark findings.

In this webinar, we will cover:

  • Benchmarks for CSAT, first reply times, first resolution times, requester wait time during business hours, and replies
  • Data on customer expectations and trends
  • Channel integrations and industry-wide shifts in technology

Not able to attend but still interested? Register now and we’ll send the recording to you afterward.

Date and Time

Starting:
Wednesday 22nd August 2018

Location

Online

Organisers

Date and Time

Starting:
Wednesday 22nd August 2018

Location

Online