The Leading Contact Centre Magazine

MOT calls


Want to improve customer service and customer retention?  Why not make an MOT call to anyone who has not been in touch with you over the past 12 months?  It can be done in quiet periods and is best done before renewal is due.

(It is called an MOT call after the Ministry of Transport MOT check-up that requires your car to go through a test every 12 months.)

Published On: 13th Feb 2012 - Last modified: 12th Feb 2019
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