April has been another busy month for industry ‘movers’.
Here we bring you news of appointments at Journeycall, Jabra, Confirmit, NewVoiceMedia, NextiraOne and 2Touch.
Journeycall appoint Client Delivery Manager
Journeycall has restructured its management team to further improve the service quality given to clients, along with enhancing its structure to support future growth.
As part of the change, Stephen Pryde – Call Centre Manager at Brechin – is moving to a new role within Journeycall, and from 23 March will become Client Delivery Manager responsible for liaison between clients and Journeycall’s operations team.
Stephen will be the first point of contact for all clients in relation to commercial and client service enquiries. He will also coordinate client review services.
Theresa Wishart, as Call Centre Manager, will assume permanent responsibility for all call centre activity, both in Laurencekirk and Brechin.
Jonathan Gale is promoted to CEO of NewVoiceMedia
NewVoiceMedia has promoted Jonathan Gale to the role of CEO (Chief Executive Officer), to help accelerate growth and strengthen the company’s share of the SaaS telephony market.
Gale joined the company in October 2010 as CCO (Chief Commercial Officer). Now as CEO, Gale will align NewVoiceMedia’s product and growth strategy to position the company as a leader in the cloud contact centre market.
Gale explains: “The contact centre market is realising the power of the Cloud and this is bringing rapid change to the industry. NewVoiceMedia aims to revolutionise the traditional contact centre market in the same way that MessageLabs disrupted the email security market, and salesforce.com redefined the CRM market, and I am excited to be driving this change. The vast majority of contact centres are failing to deliver a rewarding experience to their customers and staff; they are neither good places to work in, nor to contact. With traditional technology, call centre agents work under restrictive systems which makes it difficult to provide a great service to customers, leading to frustration for both parties. We are leveraging the cloud to revolutionise the market and make call centres a better place to work in, and to interact with.
“As we continue to strengthen our offering we have achieved massive sales growth in the last few months with more and more businesses realising the benefits of moving their contact centres to the cloud.”
Jabra Call Centre and Office Division appoints new UK Managing Director
Jabra has appointed Andrew Doyle as Managing Director, Jabra UK Contact Centre & Office (CC&O) division. Andrew’s appointment follows his success as Sales Director for Jabra UK CC&O.
Bringing a wealth of industry knowledge and channel and end customer experience to his new role, Andrew will spearhead Jabra CC&O’s business in the UK. He will work closely with the sales and marketing teams to drive brand awareness, develop partner relationships and reinforce Jabra’s position at the forefront of the hands-free audio market. Andrew replaces Karsten H. Pedersen, who is leaving Jabra after 17 years to pursue new opportunities.
Andrew Doyle comments: “The growing unified communications market and rise of the mobile workforce offer an exciting opportunity for Jabra in 2011. Working with our partners, Jabra CC&O has the ideal opportunity to seize market share and increase sales by offering professional grade headsets and hands-free audio products that deliver productivity gains, high quality interactions and an optimised UC environment.”
2Touch appoints Michael Stewart as Business Development Director
Michael Stewart was previously with 2Touch for four years, leaving in 2002 to relocate to the south of England and he brings with him a wealth of expertise in operations, telephony, fulfilment and data analytics.
Michael said: “I am delighted to be back at 2Touch. I will be working closely with my colleagues to drive the business forward by offering contact centre and fulfilment services to new audiences. We will be engaging with organisations within specific vertical markets such as telecoms. We have fantastic facilities, a great team of people and the desire and commitment to add value to our customers.”
Stuart Gray, managing director at 2Touch, said: “Michael is a great addition to the 2Touch team. We have witnessed at first hand his expertise and I am delighted to have him back on board.”
Confirmit announces new Chief Marketing Officer
Confirmit has announced that Michael Wooh has joined the company as Chief Marketing Officer. In this new role, Wooh will drive global corporate and marketing strategies for Confirmit.
“I look forward to working with the talented Confirmit team, working toward continued success within the rapidly growing customer experience market,” said Wooh. “The Confirmit technology continues to push market evolution, as more companies leverage enterprise tools to deliver business performance and impact the bottom line.”
“The appointment of Michael as Chief Marketing Officer reflects the continued momentum of Confirmit as an ever-increasing number of enterprises rely on our platform to underpin their customer experience and market research programmes,” commented Henning Hansen, Confirmit President and CEO. “Last year we witnessed unprecedented demand levels and Michael brings a wealth of global experience to Confirmit, accumulated over more than twenty years, with a proven track record for gaining increased market visibility.”
NextiraOne strengthens UK team to address key markets
NextiraOne has made a number of new appointments as the company’s focus on its core areas of expertise in Contact Centre, Data Centre and Unified Communications & Collaboration solutions for its wide range of public and private sector customers.
Shirley Hemstock joins the Technology and Solutions team in the role of Business Practice Leader – Collaboration & Customer Interaction (CCI).
Also joining the Technology and Solutions team is Jason Brown who takes on the role of Unified Communications Business Consultant reporting directly to Shirley Hemstock.
Internal changes include the appointment of NextiraOne’s Head of Marketing, Christopher Lewis to handle the additional responsibility for Data Centre Business Development. Marketing Communications Manager Jane Selvidge will take over the day-to-day management of the Marketing Communications Team, reporting to Chris, who retains overall responsibility for Marketing.
Chris will also work closely with Debbie Starling, who has recently taken on the role of Head of Secure Communications Infrastructure, combining both pre-sales and post-sales in one business area to serve the customer better on an ongoing basis and to unite the company’s expertise in Data Centres and Security into one team.
Further organisational changes include the appointment of Stewart Thorley to the role of Practice Leader – Recurring Business, where he will be responsible for customers who have support and maintenance or managed service contracts.
The leadership of the Unified Building Services division will be taken over by Peter Smith, who takes on the role of Business Practice Leader and Business Development Manager – Unified Building Services (UBS).