Navigating and Adapting Your Contact Centre for the Future – webinar


Join us and our expert partners NICE inContact.

Thu, Jun 4, 2020 3:00 PM – 4:00 PM BST

Moving to a ‘work from home’ model could be one of the most unexpected things that’s ever happened to your contact centre. But it’s not impossible to work through this. In fact, it’s possible to improve remote agent performance and customer satisfaction, while also dealing with all the unique challenges of a remote workforce.

How? Join our webinar for expert advice and best practices you can use to navigate and adapt the future:

  • Develop processes specific to a remote workforce
  • Boost agent morale and performance
  • Incorporate work-from-home planning and scheduling tools
  • Plan phased returns to work

Published On: 27th May 2020 - Last modified: 19th Jun 2020
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