Need to keep up to date with all of the latest contact centre developments?
Why not sign up for some of our new webinars coming up in our Autumn 2016 series?
They are free, only take an hour, and include lots of useful information.
Webinar: How to stop firefighting and create breathing space to improve customer service
Thursday 8th September 2016
Webinar: Seven Sure-Fire Ways to Boost Morale in the Contact Centre
Thursday 22nd September 2016
Webinar: Efficiency vs Effectiveness
Thursday 6th October 2016
Webinar – Designing Customer Journeys
Thursday 20th October 2016
Webinar – Building Emotional Intelligence into the Contact Centre
Thursday 10th November 2016