Webinar Replay: Chatbots and Artificial Intelligence in the Contact Centre


Webinar Image
Do you know how Artificial Intelligence is being deployed in contact centres? Few understand its applications, despite of the many benefits they can bring.

In this webinar, we help will you separate the hype from the reality, helping you to identify where AI could really be of use in your contact centre.

Panellists
Peter Massey - headshot
Peter Massey
Budd
Mike Murphy - headshot
Mike Murphy
Genesys
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper
 
Topics to be discussed
  • Artificial Intelligence
  • Neural Networks
  • When to use Chat Bots, when not to use Chat Bots
  • Improving Customer Satisfaction of Chatbots
  • Assisting Advisors with Artificial Intelligence
  • Improving the Knowledge Base
  • Top Tips from the Audience
 
Watch the Webinar Replay now!

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