Register: Building a Productive and Efficient Contact Centre

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Join us for the webinar - Thu 27th Jan 2022 - 2:00pm UK.
What time is the webinar for me?
Broken processes, repeat contacts and escalations. These are all examples of problems that hinder contact centre productivity and impede efficiency.

Due to time and resource restrictions, these chinks in the contact centre’s armour often go unaddressed, much to the detriment of the customer and employee experience.

Luckily, this webinar will provide everything from quick fixes to robust strategies, enabling contact centres to right these wrongs and bolster productivity.
Guest speaker - headshot
Guest speaker
to be confirmed
Guest Speaker - headshot
Guest Speaker
to be confirmed
Rachael Trickey - headshot
Rachael Trickey
Call Centre Helper
What You Will Learn
  • Where contact centre efficiency is compromised
  • How to fix classic broken processes
  • The secrets to reducing customer contacts
  • Safe ways to lower handling times, transfers and escalations
  • The ideal balance between efficiency and effectiveness
  • Top tips from the audience
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 9:00am (27th Jan 2022)
USA/Canada - Central (Chicago, Texas) 8:00am (27th Jan 2022)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 6:00am (27th Jan 2022)
United Kingdom/Ireland 2:00pm (27th Jan 2022)
South Africa 4:00pm (27th Jan 2022)
France 3:00pm (27th Jan 2022)
Germany 3:00pm (27th Jan 2022)
India 7:30pm (27th Jan 2022)
Phillipines 10:00pm (27th Jan 2022)
Australia - Perth 10:00pm (27th Jan 2022)
Australia - Sydney 1:00am (28th Jan 2022)
New Zealand - Auckland 3:00am (28th Jan 2022)

Time not good for you?

Register now and watch the replay after the webinar is over.