Webinar Replay: How To Better Understand The Voice Of The Customer
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In this webinar we look at how to better understand the Voice of the Customer and how you can improve your customer feedback surveys.
Call Centre Helper
Topics to be discussed
- Tips for Increasing survey completion rates
- The right sample sizes
- Avoiding survey fatigue
- Really understanding why your customers are calling
- Mapping the entire customer journey
- Getting to the root cause of problems before they escalate
- The importance of recording all interactions
- Targeting and addressing issues
- Harvesting insight through Voice of the Customer technologies including Interaction Analytics
- Use of proactive notifications
- Hints and tips from the audience