Webinar Replay: The Voice of the Customer


Webinar Image
Customer feedback can be a great tool to highlight issues, broken processes and track contact centre performance. But it can also be underutilised and used in a way that fatigues customers.

In this webinar, we discuss the best ways to draw beneficial information from customers, as we also examine how this feedback is best used.

Panellists
Guy Arnold - headshot
Guy Arnold
Founder of 'Sales Through Service' and 'Investors in Feedback'
Jonathan Wax - headshot
Jonathan Wax
NICE Nexidia
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • The right questions to ask in a customer survey
  • How many questions to ask
  • How to drive up survey completion rates
  • Post call surveys
  • Customer feedback technology
  • Extracting feedback from customer comments
  • Spotting trends in customer dis-satisfaction
  • Top Tips from the Audience
 
Watch the Webinar Replay now!



* If you give your permission, you agree that we can share your data with the webinar sponsor, NICE Nexidia. They may use this data to contact you by the channels specified above for marketing purposes. Permission lasts for 24 months. Permission can be withdrawn at any time.