Webinar Replay: Speech Analytics and the Contact Centre


Webinar Image
In this webinar we look at the latest development in Speech Analytics and explore its most popular uses in the Contact Centre.

Over the past 5 years, speech analytics have moved from a niche technology into a mainstream business tool.

Join us for this exciting webinar where we look at recent developments in speech analytics and how it is transforming the contact centre.

Topics to be discussed
  • Recent developments in speech analytics
  • Quality Monitoring
  • Performance Management
  • Spotting Good and Bad calls
  • Identifying Broken Processes
  • The Business Case for speech Analytics
  • Top Tips from the audience
 
Panellists
Martin Hill-Wilson - headshot
Martin Hill-Wilson
Brainfood Extra
Artur Michalczyk - headshot
Artur Michalczyk
NewVoiceMedia
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Watch the Webinar Replay now!


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