Webinar Replay: Speech Analytics and the Contact Centre


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In this webinar we look at the latest development in Speech Analytics and explore its most popular uses in the Contact Centre.

Over the past 5 years, speech analytics have moved from a niche technology into a mainstream business tool.

Join us for this exciting webinar where we look at recent developments in speech analytics and how it is transforming the contact centre.

Topics to be discussed
  • Recent developments in speech analytics
  • Quality Monitoring
  • Performance Management
  • Spotting Good and Bad calls
  • Identifying Broken Processes
  • The Business Case for speech Analytics
  • Top Tips from the audience
 
Panellists
Martin Hill-Wilson
Brainfood Extra
Artur Michalczyk
NewVoiceMedia
Jonty Pearce
Call Centre Helper
 
Watch the Webinar Replay now!


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