Webinar Replay: 10 Ways to Improve Customer Experience

Webinar Image
In this webinar we will be looking at different ways to improve the customer experience. From quick wins, to deeper structural changes we will be looking at ways to improve the experience that our customers receive.
Morris Pentel - headshot
Morris Pentel
Customer Experience Foundation
Richard Farrell - headshot
Richard Farrell
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
Topics to be discussed
  • The best ways to measure customer experience
  • Customer Journey Mapping
  • Building a culture of continuous improvement
  • Reducing queueing time
  • First Contact Resolution - Driving down repeat contacts
  • Quick wins
  • Using technology to improve the customer experience
  • Hint and tips from the audience
Watch the Webinar Replay now!

* If you give your permission, you agree that we can share your data with the webinar sponsor, Netcall. They may use this data to contact you by the channels specified above for marketing purposes. Permission lasts for 24 months. Permission can be withdrawn at any time.