Webinar Replay: 10 Ways to Improve Customer Experience


webinar image
In this webinar we will be looking at different ways to improve the customer experience. From quick wins, to deeper structural changes we will be looking at ways to improve the experience that our customers receive.
Topics to be discussed
  • The best ways to measure customer experience
  • Customer Journey Mapping
  • Building a culture of continuous improvement
  • Reducing queueing time
  • First Contact Resolution - Driving down repeat contacts
  • Quick wins
  • Using technology to improve the customer experience
  • Hint and tips from the audience
 
Panellists
Morris Pentel - headshot
Morris Pentel
Customer Experience Foundation
Richard Farrell - headshot
Richard Farrell
Netcall
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Watch the Webinar Replay now!


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