Webinar Replay: 10 Ways to Improve Customer Experience
In this webinar we will be looking at different ways to improve the customer experience. From quick wins, to deeper structural changes we will be looking at ways to improve the experience that our customers receive.
Customer Experience Foundation
Call Centre Helper
Topics to be discussed
- The best ways to measure customer experience
- Customer Journey Mapping
- Building a culture of continuous improvement
- Reducing queueing time
- First Contact Resolution - Driving down repeat contacts
- Quick wins
- Using technology to improve the customer experience
- Hint and tips from the audience
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