Webinar Replay: Increasing The Take up of Self Service


Webinar Image
During this webinar we will look at the practical steps to increase the take up of self service by your customers.

Panellists
Justin Robbins - headshot
Justin Robbins
HDI & ICMI
Mike Murphy - headshot
Mike Murphy
Genesys
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Mobile apps
  • Web self-service
  • 'How to' demos on YouTube
  • Crowd-sourcing
  • The Role of Technology
  • Top Tips from the audience
 
Watch the Webinar Replay now!


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