Register for Webinar: 10 Ways to Improve Customer Experience


Webinar Image
Join us for the webinar - Thu 21st Jun 2018 - 1:00pm UK.
From quick wins to longer term fixes, we will suggest how you can meet, and surpass, customer expectations at every touchpoint of the customer journey.

In this webinar, we will take you through how you can get the basics of the customer experience right, before adding some finishing touches, for a truly memorable experience.

Panellists
Colin Shaw - headshot
Colin Shaw
Beyond Philosophy
Mike Murphy - headshot
Mike Murphy
Genesys
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Quick Wins to Improve Customer Experience
  • Building an Emotional Connection with Customers
  • Spotting and Fixing Broken Processes
  • Improving First Contact Resolution
  • Reducing Customer Effort
  • The Use of Technology
  • Top Tips from the Audience
 
Book your free place now!



* If you give your permission, you agree that we can share your data with the webinar sponsor, Genesys. They may use this data to contact you by the channels specified above for marketing purposes. Permission lasts for 24 months. Permission can be withdrawn at any time.