Webinar Replay: 10 Ways to Improve Customer Experience


Webinar Image
From quick wins to longer term fixes, we will suggest how you can meet, and surpass, customer expectations at every touchpoint of the customer journey.

In this webinar, we will take you through how you can get the basics of the customer experience right, before adding some finishing touches, for a truly memorable experience.

Panellists
Colin Shaw - headshot
Colin Shaw
Beyond Philosophy
Mike Murphy - headshot
Mike Murphy
Genesys
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Quick Wins to Improve Customer Experience
  • Building an Emotional Connection with Customers
  • Reducing Customer Effort
  • The Use of Technology
  • Top Tips from the Audience
 
Watch the Webinar Replay now!

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