Webinar Replay: 7 Ideas to Improve your Quality Management


webinar image
Looking to improve Quality Management in your contact centre? This webinar will be of direct interest to you.

In this webinar we look at practical ideas on how to improve your quality management programme to drive bottom line results.

Topics to be discussed
  • Quality monitoring
  • Positively changing advisor behaviours
  • Coaching
  • Identifying poor performers, best practices and recurring problems
  • Stopping Quality becoming a box ticking exercise
  • Speech analytics
  • Quality Management Technology (QMT)
  • Top Tips from the audience
 
Panellists
Duncan White
horizon2
Frank Sherlock
Callminer
Jonty Pearce
Call Centre Helper
 
Watch the Webinar Replay now!


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