Webinar Replay: Emerging Technologies to Engage with Consumers

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There are new exciting Customer Technologies that are just about to hit the mainstream. But with all the hype about Artificial Intelligence they have not been getting a lot of airplay.

In this webinar we look at Emerging Customer Technologies and how they will impact the Contact Centre.

Panellists
Richard Snow - headshot
Richard Snow
Ventana Research
Tracy Hendy - headshot
Tracy Hendy
Puzzel
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Artificial Intelligence
  • Predictive Analytics
  • Chatbots
  • Robotic Process Automation
  • The Internet of Things
  • Natural Language Processing
  • Customer Engagement Platforms
  • Questions and Answers from the Audience