Webinar Replay: How to be World Class at Customer Service

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Our 200th Webinar - bumper edition

We all know that good customer service can have a positive impact on our customers. But what does it take to be World Class?

In this, our 200th webinar we look at how to create a World Class Customer Service organisation.

This is a bumper edition with four guest speakers and with a longer 90-minute format.

Peter Massey - headshot
Peter Massey
Jo Hale - headshot
Jo Hale
Customer Services Expert
Martin Hill-Wilson - headshot
Martin Hill-Wilson
Brainfood Extra
Mike Murphy - headshot
Mike Murphy
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
Topics to be discussed
  • What does World Class Customer Service look like?
  • How much does it cost? What is the return on Investment?
  • Building a World Class Culture
  • The importance of Leadership from the top
  • Empowering employees and Employee Engagement
  • Turning Customers into Fans
  • Mistakes to Avoid
  • The role of technology
  • Top tips and Questions from the audience