Webinar Replay: Customer Journey Mapping - the key to unlocking Customer Experience

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Gain first visit advantage and drive CX and Contact Centre performance improvements

In this webinar we look at how you can use Customer Journey Mapping to gain first visit advantage and drive CX and Contact Centre performance improvements.

Panellists

Richard Hammond

Uncrowd

Andre Smit

West

Jonty Pearce

Call Centre Helper

Topics to be discussed

Customer Journey Mapping
"First visit" advantage
Understanding customers' attitudes, behaviours and triggers
Reducing friction in the customer journey
CX and Contact Centre performance improvements
Connect interactions throughout the customer journey
Reducing repeat contacts
The role of technology
Top tips from the audience