Register for Webinar: 5 Ways to Create Engaged and Empowered Agents


Webinar Image
Join us for the webinar - Thursday 26th April 2018 @ 13:00pm UK time.
It is generally recognised that engaged and empowered advisors deliver better customer satisfaction.

In this webinar we look at 5 ways to create engaged and empowered agents.

Panellists
Carolyn Blunt - headshot
Carolyn Blunt
Ember Real Results
Frank Sherlock - headshot
Frank Sherlock
Callminer
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper
 
Topics to be discussed
  • Building Agent Confidence
  • What does Agent Empowerment look like?
  • Increasing Agent Engagement
  • Problem Solving and Building Rapport
  • Making time for Training
  • Dealing with Difficult Customers
  • Employee Satisfaction Surveys
  • Top Tips from the Audience
 
Book your free place now!



* By registering for this webinar you agree that we can share your data with the webinar sponsor, CallMiner. They may use this data to contact you by phone or email for marketing purposes. Permission lasts for 24 months. Permission can be withdrawn at any time.