Webinar Replay: 10 Predictions for 2019

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Webinar Image
In this webinar, we look at what is likely to happen in 2019 and beyond. Our expert panellists look into the future and make their predictions.

Panellists
Martin Hill-Wilson - headshot
Martin Hill-Wilson
Brainfood Extra
Phil Davitt - headshot
Phil Davitt
NewVoiceMedia
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • What is likely to happen to contact centres
  • Predictions for the future
  • What will be the channel mix in the future?
  • Latest trends in customer service
  • Motivating and inspiring a future workforce
  • Factors that you hadn't thought about
  • The latest innovations in technology
  • Top tips from the audience