Webinar Replay: 10 Predictions for 2019
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In this webinar, we look at what is likely to happen in 2019 and beyond. Our expert panellists look into the future and make their predictions.
Panellists
Martin Hill-Wilson
Brainfood Extra
Phil Davitt
NewVoiceMedia
Jonty Pearce
Call Centre Helper
Topics to be discussed
- What is likely to happen to contact centres
- Predictions for the future
- What will be the channel mix in the future?
- Latest trends in customer service
- Motivating and inspiring a future workforce
- Factors that you hadn't thought about
- The latest innovations in technology
- Top tips from the audience
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