Webinar Replay: Seven Sure-Fire Ways to Boost Morale in the Contact Centre

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Boosting morale in the contact centre is fairly easy to do, but it does require courage, good ideas, and creative thinking. Join our team of experts where they share their ideas on how to build morale in the Contact Centre. 22nd September 2016 @ 1.00pm UK time. In our webinars, you also have the opportunity to share tips and ask questions of the audience and other attendees. We run an interactive chat room in parallel with the webinar. Panellists • Dan Moross – MOO • Fran Corke – OVO Energy • Richard Kenny – Plantronics • Jonty Pearce – Call Centre Helper Topics to be discussed • Motivation and Leadership • Developing Team Managers • Incentive schemes that work • The best games to play (and not play) • The right metrics to use • Top tips from the audience
Panellists
Dan Moross - headshot
Dan Moross
MOO
Fran Corke - headshot
Fran Corke
OVO Energy
Richard Kenny - headshot
Richard Kenny
Plantronics
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Motivation and Leadership
  • Developing Team Managers
  • Incentive schemes that work
  • The best games to play (and not play)
  • The right metrics to use
  • Top tips from the audience