Webinar Replay: 7 Ways to Drive up Your Quality Scores


Webinar Image
Quality Scores play a key part in driving the overall Customer Experience. But all too often Quality Improvement can stall - turning into a tick box exercise that does not drive changes in behaviour.

In this Webinar we will be looking at "7 Clever Ways to Drive up your Quality Scores" - from quick wins to longer term solutions.

Topics to be discussed
  • Quality Monitoring
  • Performance Management
  • Ways to improve Call Scoring
  • Improving Quality in Digital Channels - Email and Web Chat
  • How to Improve Calibration
  • Speech and Interaction Analytics
  • The best ways to use technology
  • Top tips from the audience
     
Panellists
Duncan White - headshot
Duncan White
horizon2
Charlene Gillam - headshot
Charlene Gillam
NICE Systems
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper
 
Watch the Webinar Replay now!


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