Webinar: 7 Ways to Drive up Your Quality Scores


webinar image
Join us for the webinar - 13.00 pm UK time.
Quality Scores play a key part in driving the overall Customer Experience. But all too often Quality Improvement can stall - turning into a tick box exercise that does not drive changes in behaviour.

In this Webinar we will be looking at "7 Clever Ways to Drive up your Quality Scores" - from quick wins to longer term solutions.

Topics to be discussed
  • Quality Monitoring
  • Performance Management
  • Ways to improve Call Scoring
  • Improving Quality in Digital Channels - Email and Web Chat
  • How to Improve Calibration
  • Speech and Interaction Analytics
  • The best ways to use technology
  • Top tips from the audience
     
Panellists
Duncan White
horizon2
Charlene Gillam
NICE Systems
Rachael Boynton
Call Centre Helper
 
Book your free place now!


We are committed to safeguarding your privacy. We may use your personal information to send you information about our webinars and our weekly newsletter. By registering for a sponsored webinar you may be contacted by the sponsor, but we will never give your information to a third party without your knowledge.