Webinar Replay: How to Create and Maintain a Positive Culture

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In a contact centre creating and maintaining a positive culture is critical to success. But it is a lot easier said than done.

In this webinar we look at how we can create a positive culture in the Contact Centre.

Panellists
Caroline Cooper - headshot
Caroline Cooper
Naturally Loyal
Mike Murphy - headshot
Mike Murphy
Genesys
Charlie Mitchell - headshot
Charlie Mitchell
Call Centre Helper
 
Topics to be discussed
  • Creating a positive culture
  • Getting the basics right
  • Removing demotivators
  • The role of coaching
  • Ensuring that team leaders spend time coaching
  • Positive feedback
  • Fixing broken processes
  • Improving morale
  • Avoiding motivation by chocolate
  • Creating a fun environment
  • Top tips from the audience