Webinar Replay: Latest Changes in Contact Centre Technology


Webinar Image
There are so many different contact centre technology options out there, but which are here to stay? Here we look at the technologies that are really starting to come to the fore of contact centre operations.

In doing so, we will piece together a picture of the contact centre of the future, so you can see which technology options might be right for you.

Panellists
Nicola Millard - headshot
Nicola Millard
BT
Chris Bauserman - headshot
Chris Bauserman
NICE inContact
Charlie Mitchell - headshot
Charlie Mitchell
Call Centre Helper
 
Topics to be discussed
  • Innovative Approaches to Customer Engagement
  • Artificial Intelligence
  • Chat Bots
  • Video Technology
  • Messaging Apps and the Contact Centre
  • Top Tips from the Audience
 
Watch the Webinar Replay now!



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