Webinar Replay: The Digital Customer Experience: What Does Great Look Like?

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In this webinar we look at what makes a Great Digital Customer Experience. We will explore the good, the bad and the ugly of Digital Customer Service.

We also explore the best metrics to use and how to get all your advisors aligned with the experience.

Panellists
Gerry Brown - headshot
Gerry Brown
The Customer Lifeguard
Stuart Dorman - headshot
Stuart Dorman
Sabio
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper
 
Topics to be discussed
  • What makes a great customer experience
  • The right metrics to use
  • Digital Customer Service
  • How to improve Live Chat
  • Improving speed of response on Email
  • Keeping the human touch when using ChatBots
  • Social Media
  • Proactive use of SMS
  • Top tips from the audience
  • Use of technology