Webinar Replay : Top Tips To Drive Customer Satisfaction

Watch the Webinar Replay now!

We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.
Webinar Image
The fundamental duty of the contact centre is to develop great conversations that create happy customers. Customer Satisfaction (CSat) is the key indicator of how well you are doing just that.

So, pushing CSat higher and higher is the ultimate contact centre goal. This concept is simple enough but putting the it into practise requires attention to specific strategies.

Never fear, in this webinar we will provide you will everything you need, from small tips - which you can immediately set into motion - to wider scale changes that will help you to create more and more happy customers.

Panellists
Richard Kimber - headshot
Richard Kimber
The Customer Experience Coach Ltd
Julien Rio - headshot
Julien Rio
RingCentral
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper
 
Topics to be discussed
  • Creating positive conversations
  • Getting more from your CSat scores
  • Developing a better customer experience
  • Exceeding customer expectations
  • Meeting customer preferences
  • The role of technology
  • Top Tips from the Audience