Webinar Replay: Building a Good Customer Experience does not Happen by Accident. It Happens by Design.


Webinar Image
Contrary to common practice, Good Customer Experience does not happen by accident. It happens by design.

In this webinar we look at how you can design a Good Customer Experience into your entire Customer Journey.

Panellists
Gerry Brown - headshot
Gerry Brown
The Customer Lifeguard
Mike Murphy - headshot
Mike Murphy
Genesys
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper
 
Topics to be discussed
  • Customer Journey Mapping
  • Delivering breakthrough Customer Experiences
  • What Customers Value
  • Moments of Truth
  • Design Thinking
  • The common mistakes that people make
  • Customer Personas
  • The right metrics to use
  • Use of technology
  • Top tips and Questions from the audience
 
Watch the Webinar Replay now!

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