Webinar Replay: How to Use Call Centre Metrics to Drive Success

Watch the Webinar Replay now!

We may use your personal information to send you information you have requested. Permission lasts for 24 months. Permission can be withdrawn at any time.
Webinar Image
"You can't manage what you can't measure" is a popular management adage.

In this webinar we look at how you can use the right measures in your business and how you can benchmark yourself against internal and external measures.

Natalie Calvert - headshot
Natalie Calvert
CX High Performance
Justin Robbins - headshot
Justin Robbins
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
Topics to be discussed
  • The right measures for Contact Centre performance
  • Benchmarking yourself against other companies
  • Contact Centre Metrics
  • Spotlighting customer satisfaction
  • Pinpointing performance gaps
  • The use of Technology
  • Top Tips from the Audience