Webinar Replay: How to Use Call Centre Metrics to Drive Success

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"You can't manage what you can't measure" is a popular management adage.

In this webinar we look at how you can use the right measures in your business and how you can benchmark yourself against internal and external measures.

Panellists
Natalie Calvert - headshot
Natalie Calvert
CX High Performance
Justin Robbins - headshot
Justin Robbins
Talkdesk
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • The right measures for Contact Centre performance
  • Benchmarking yourself against other companies
  • Contact Centre Metrics
  • Spotlighting customer satisfaction
  • Pinpointing performance gaps
  • The use of Technology
  • Top Tips from the Audience