Online Conference Replay: 12 Great Ways to Improve Contact Centre Performance

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Are you looking to improve performance in the contact centre?

Whether it is quick wins or long-term gains, improving efficiency or driving up customer satisfaction then this webinar is for you.

Our panel of experts discuss 12 Great Ways to Improve Contact Centre Performance.

Peter Massey - headshot
Peter Massey
Patrice Orenes-Lerma - headshot
Patrice Orenes-Lerma
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
Topics to be discussed
  • Improving Contact Centre Performance
  • Driving up Customer Satisfaction
  • Improving Efficiency
  • Improving Quality Scores
  • Moments of Truth
  • Eliminating Pain Points and Unnecessary Contacts
  • Using Self Service to Automate Tasks
  • First Contact Resolution
  • Quick-Wins and Longer-Term Gains
  • Use of Technology to Improve Performance