Online Conference Replay: 12 Great Ways to Improve Contact Centre Performance

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Are you looking to improve performance in the contact centre?

Whether it is quick wins or long-term gains, improving efficiency or driving up customer satisfaction then this webinar is for you.

Our panel of experts discuss 12 Great Ways to Improve Contact Centre Performance.

Panellists
Peter Massey - headshot
Peter Massey
Budd
Patrice Orenes-Lerma - headshot
Patrice Orenes-Lerma
Diabolocom
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
 
Topics to be discussed
  • Improving Contact Centre Performance
  • Driving up Customer Satisfaction
  • Improving Efficiency
  • Improving Quality Scores
  • Moments of Truth
  • Eliminating Pain Points and Unnecessary Contacts
  • Using Self Service to Automate Tasks
  • First Contact Resolution
  • Quick-Wins and Longer-Term Gains
  • Use of Technology to Improve Performance