Register for Online Conference: 12 Great Ways to Improve Contact Centre Performance

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Webinar Image
Join us for the webinar - Tue 2nd Apr 2019 - 10:30am UK.
What time is the webinar for me?
Are you looking to improve performance in the contact centre?

Whether it is quick wins or long-term gains, improving efficiency or driving up customer satisfaction then this webinar is for you.

Our panel of experts discuss 12 Great Ways to Improve Contact Centre Performance.

Peter Massey - headshot
Peter Massey
Patrice Orenes-Lerma - headshot
Patrice Orenes-Lerma
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
Topics to be discussed
  • Improving Contact Centre Performance
  • Driving up Customer Satisfaction
  • Improving Efficiency
  • Improving Quality Scores
  • Moments of Truth
  • Eliminating Pain Points and Unnecessary Contacts
  • Using Self Service to Automate Tasks
  • First Contact Resolution
  • Quick-Wins and Longer-Term Gains
  • Use of Technology to Improve Performance
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 5:30am (2nd Apr 2019)
USA/Canada - Central (Chicago, Texas) 4:30am (2nd Apr 2019)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 2:30am (2nd Apr 2019)
United Kingdom/Ireland 10:30am (2nd Apr 2019)
South Africa 11:30am (2nd Apr 2019)
France 11:30am (2nd Apr 2019)
Germany 11:30am (2nd Apr 2019)
India 3:00pm (2nd Apr 2019)
Phillipines 5:30pm (2nd Apr 2019)
Australia - Perth 5:30pm (2nd Apr 2019)
Australia - Sydney 8:30pm (2nd Apr 2019)
New Zealand - Auckland 10:30pm (2nd Apr 2019)

Time not good for you?

Register now and watch the replay after the webinar is over.