Webinar Replay: How to Reduce Customer Effort in the Contact Centre


Webinar Image
There is a clear correlation between loyalty and customer effort.

During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations.

Topics to be discussed
  • Customer Effort
  • The Customer Effort Score
  • The Best Service is No Service
  • Avoidable Contact
  • Reducing Repeat Contacts
  • Spotting and changing broken processes
  • Use of Self-Service
  • Improving Customer Service information on the web site
  • Quick Wins to reduce Customer Effort
  • The Role of Technology
  • Top Tips from the audience
     
Panellists
Peter Massey - headshot
Peter Massey
Budd
Sundeep Boughan - headshot
Sundeep Boughan
Puzzel
Rachael Boynton - headshot
Rachael Boynton
Call Centre Helper
 
Watch the Webinar Replay now!


* By registering for this webinar you agree that we can share your data with the webinar sponsor, Puzzel. They may use this data to contact you by phone or email for marketing purposes. Permission lasts for 24 months. Permission can be withdrawn at any time.