Webinar: How to Reduce Customer Effort in the Contact Centre


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Join us for the webinar - Thursday 29th June 2017 @ 1pm UK time.
There is a clear correlation between loyalty and customer effort.

During this webinar we look at the practical steps that you can take to reduce customer effort in your organisations.

Topics to be discussed
  • Customer Effort
  • The Customer Effort Score
  • The Best Service is No Service
  • Avoidable Contact
  • Reducing Repeat Contacts
  • Spotting and changing broken processes
  • Use of Self-Service
  • Improving Customer Service information on the web site
  • Quick Wins to reduce Customer Effort
  • The Role of Technology
  • Top Tips from the audience
     
Panellists
Peter Massey
Budd
Sundeep Boughan
Puzzel
Rachael Boynton
Call Centre Helper
 
Book your free place now!


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