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Webinar Image
Join us for the webinar - Tue 2nd Apr 2019 - 3:00pm UK.
What time is the webinar for me?
Back for a 3rd year, our Secrets of WFM Webinar looks the things that they don't tell you about Forecasting and Scheduling.

We look at the leading-edge research as well as lessons learned the hard way on how to solve WFM problems.

John Casey - headshot
John Casey
Ric Kosiba - headshot
Ric Kosiba
Jonty Pearce - headshot
Jonty Pearce
Call Centre Helper
Topics to be discussed
  • The Latest Thinking on Forecasting
  • Using the Erlang A formula to predict Abandon Rates
  • The Myth that Live Chat is Cheaper than a Phone Call
  • Why very few contacts have an "Average" Average Handling Time
  • Interesting correlations on WFM Data
  • How loading the Space Shuttle could help your schedules
  • Forecasting LiveChat with concurrency
  • Many more lesser known ideas
What time is the webinar for me?

Location Time
USA/Canada - Eastern (Boston, New York, Toronto) 10:00am (2nd Apr 2019)
USA/Canada - Central (Chicago, Texas) 9:00am (2nd Apr 2019)
USA/Canada - Pacific (LA, San Francisco, Vancouver) 7:00am (2nd Apr 2019)
United Kingdom/Ireland 3:00pm (2nd Apr 2019)
South Africa 4:00pm (2nd Apr 2019)
France 4:00pm (2nd Apr 2019)
Germany 4:00pm (2nd Apr 2019)
India 7:30pm (2nd Apr 2019)
Phillipines 10:00pm (2nd Apr 2019)
Australia - Perth 10:00pm (2nd Apr 2019)
Australia - Sydney 1:00am (3rd Apr 2019)
New Zealand - Auckland 3:00am (3rd Apr 2019)

Time not good for you?

Register now and watch the replay after the webinar is over.